General conditions

1. 1. General conditions

1.1. General information

Accommodation in Zaragoza.com is a private website owned by Begoña Antolin Tello, whose main business activity is carried out on the Internet, through www.alojamientoenzaragoza.com and other associated portals (hereinafter, the Portals).

In accordance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and concordant regulations, Accommodation in Zaragoza is recorded, has its registered office at Calle Manuel Viola, no. 2, 50014 of Zaragoza

You can consult the forms of contact with Accommodation in Zaragoza.com in the section

from our website (phones, schedules, email ...).

1.2. Application of the General Conditions

The use of the Portals by the User implies the express acceptance and full and unreserved adherence to each and every one of these General Conditions. Accommodation in Zaragoza.com can modify these General Conditions at any time, so we recommend its periodic review and, in any case, when contracting the services available in the Portals.

Accommodation in Zaragoza.com offers its services through the Portals to end consumers residing in Spain or outside Spain, or who hire from Spain or outside Spain, as well as companies and freelancers and tourist intermediaries in accordance with the provisions of the sections 6 and 7 of these General Conditions. These conditions will be subject to Spanish legislation, and the contracting with the User is done in Spanish or other languages ​​that are available and have been selected by the User.

The contracting of the services made available to the User in the Portals is carried out through the procedures indicated in the Portals themselves.

Some services are subject to particular conditions, which are presented to the User in a timely manner for their knowledge, and which complete and, in case of incompatibility, replace, what is established in these General Conditions. Additionally, in the case of companies and freelancers and tourist intermediaries, the provisions established in sections 6 and 7 of these General Conditions will be respectively applicable.

1.3. Use of the Portals

The User declares that he is of legal age and has the legal capacity to acquire the services offered through the Portals.

The User will use the Portals only and exclusively in good faith, and for private and private use. The commercial use of the Portals by the User is not authorized. If the user is a freelancer or tourist company or intermediary, he must check the specific conditions that apply to them.

The User may not copy, reproduce, transmit or distribute in any way the content of these Portals or the services that can be obtained through them without the prior written permission of Accommodation in Zaragoza.com. The User undertakes not to make negligent, fraudulent or illegal use of the Portals, as well as not to damage the image or rights of Accommodation in Zaragoza.com or third parties.

The User shall refrain from obstructing the functioning of the Portals, supplanting other Users or persons, checking vulnerabilities and, in general, of any use that is contrary to the normal operation of the Portals.

1.4. Accommodation Responsibility in Zaragoza.com

Accommodation in Zaragoza.com is not responsible for the damages and losses caused to the User as a result of a use of the Portals contrary to what is established in these Conditions, or caused by actions of third parties.

Accommodation in Zaragoza.com tries to make the information contained in the Portals as reliable and up-to-date as possible. However, it may contain inaccuracies, errata or any kind of error, so Accommodation in Zaragoza.com does not guarantee the accuracy or reliability of the information or content of the Portals.

The images of the rooms are a sample of the establishment, the assignment made by the establishment will not always coincide with the photographs published on our website.

Accommodation in Zaragoza.com may, at any time and without incurring any responsibility, vary the content of the Portals as well as interrupt the offer of all or some of its services.

Within the Portals there may be links to other websites over which Accommodation in Zaragoza.com has no control and for which, therefore, accommodation in zaragoza.com is not responsible. Accommodation in Zaragoza.com does not sponsor or guarantee any of these third party websites.

1.5. User Responsibility

The Portals allow the User to include hotel ratings, comments on the blog and other content (hereinafter, the "User Content").

The User Content will be published on the Internet, so anyone who visits the Portals will have access to them.

The User is solely responsible for the Content that he publishes on the Portals, and undertakes that such Content does not violate the rights of third parties, is not contrary to law, morality and public order, and does not include advertising content.

Accommodation in Zaragoza.com does not edit, select, control, guarantee or endorse the User Content. In the event that the User considers that any User Content violates their rights, please contact Accommodation in Zaragoza.com Notwithstanding the foregoing, Accommodation in Zaragoza.com reserves the right to modify or delete, total or partially, at any time, and in its sole discretion, any User Content.

It is the responsibility of the User to maintain the confidentiality of their passwords, as well as to ensure the accuracy of the personal data provided.

1.6. Intellectual and industrial property

The User acknowledges that all images, designs, drawings, logos, trademarks, source code, audiovisual material, and any other content that may be protected under the applicable legislation on Intellectual Property, Patents and Trademarks (including sui right generis on the databases) to which you have access for the use of the Portals, they are property of Accommodation in Zaragoza.com or of third party holders of the same. The User agrees to make use of the Portals respecting such rights.

The use of the Portals, as well as the contracting of services and / or products through it by the User, does not imply in any case transfer to it of rights for Accommodation in Zaragoza.com in matters of Intellectual or Industrial Property.

Accommodation in Zaragoza.com prohibits the use of the service in any way that directly or indirectly implies the contravention of the applicable legislation in the field of Intellectual or Industrial Property, being such action as well as its consequences exclusive responsibility of the User, which will keep, in In any case, harmless to Accommodation in Zaragoza.com

The User will continue to hold the rights to the User Content that he has created and incorporated into the Portals. However, the User grants Accommodation in Zaragoza.com a non-exclusive, free license, with the power to sublicense, for a worldwide territorial scope and throughout the period of validity thereof, for the use and publication of said User Content in the Portals, as well as for its transformation.

1.7. Conditions for the provision of services

The Portals offer information on reservations for accommodation and similar services or accessories, facilitating the possibility for the User to contract the reservation online.

The Portals details the characteristics and conditions of the reservations offered by Accommodation on Zaragoza.com at any time, including those on services that may be considered as combined trips, which will depend in each case on the elements involved in the combined trip in question.

By making a reservation in our Portals, the User accepts the Conditions in force at that time. If you do not accept them, do not make any reservations. You can print a copy of these Conditions for future reference.

The prices are shown in the Portals, depending on the search criteria performed (stay, number of people, accommodation regime, etc.), including the applicable Value Added Tax or similar. Local taxes or tourist taxes are not included, the payment of which must be made directly at the hotel (amount per person and night set by the local administration). All prices must be paid in euros unless they are direct payments at the hotel, which will be made in the local currency (in those cases, the price must be paid according to the change in effect at the time of payment). Unless otherwise indicated, any additional service other than those expressly indicated regarding the price as well as visas, insurance, tips and other expenses not expressly included, must be paid separately.

Unless it is indicated that the payment will be made at the hotel or corresponding service provider, the payment of our services may be made by debit or credit card, by Paypal or by transfer. In the case of payment by card, the payment will be made through our collection service provider. All PayPal transactions are subject to the Privacy Policy of

. In case of payment by PayPal, the User accepts said Privacy Policy. In case of payment by transfer, this must be done within the term and conditions indicated in the contracting process. In the event that payment is made to the hotel or service provider, your card details may be requested, either as a guarantee of payment, or to make an advance payment, as indicated in the contracting process.

The service will be understood as provided since the User completes the reservation process and receives the confirmation indicated in the following section. From that moment, to the extent that the reservation service has been executed, there will be no right of withdrawal in favor of the User in the terms established in Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws. However, the User may cancel or withdraw from the reservation, although in that case the cancellation costs that are reported in the contracting procedure will apply, both during the booking process and in the voucher and in the e-mail of confirmation.

Likewise, the User will lose the total amount paid to Accommodation in Zaragoza.com when making the reservation, which has been paid in advance or a charge will be applied for the hotel or service provider, in those cases in which the User Do not show up at the place, date and hours agreed without having previously canceled the reservation by the established procedure ("no-show").

Accommodation in Zaragoza.com will inform you, in each case, of the specific cancellation and "no-show" policies that may apply.

In the case of all reservations, if once the check-in takes place there is an early departure, 100% will be billed on the total of the stay initially reserved exempting Accommodation in Zaragoza.com from any responsibility.

Some reservations may be associated with an extra gift or service for which a specific voucher is required to present that will be attached to the reservation (tickets, ski passes, ...). The cancellation of the reservation also implies the cancellation of the gift or extra service associated with it and does not entitle you to enjoy it.

It is mandatory to always present the voucher for both accommodation and extra services, if any.

As it is a service, the product guarantees provided in the consumer regulations do not apply.

You can resolve any doubt or submit any claim regarding the services through the means of contact of Accommodation in Zaragoza.com indicated in these Conditions.

1.8. Conclusion of the Contract

The information provided in the Portals does not constitute an offer, but an invitation to contract a reservation. By clicking on “Finalize reservation” it is considered that the User has placed an order, accepts these Conditions and is obliged to pay the corresponding amount. Accommodation in Zaragoza.com will confirm on the screen and by sending an email to the User the contracting made and the conditions of the same (check your “spam” or similar folders to make sure you have received it). You will be informed in the same way, in case the contract cannot be confirmed or the reservation cannot be made for any reason.

The contract will only be considered concluded when we send that confirmation

If the contract is not concluded or the reservation is not finally made in accordance with the above and a charge has already been made to the User, the amount thereof will be fully refunded by Accommodation in Zaragoza.com

Bonuses or similar documents to enjoy the reserved service will be sent by email. They can also be accessed from the My Reservations section within the client profile.

Accommodation in Zaragoza.com will keep, for each contract, an electronic copy of the conditions applicable to the contract. However, the User may keep his own copy of the conditions applicable to each contract.

It is possible that, despite our best efforts, some of the services offered in the Portals have an incorrect price. If the price of a service is higher than the price indicated on our Portal, we will inform you in order to take the appropriate measures. If the price error is manifest, unquestionable and could have been reasonably detected as an error, we will not be obliged to provide the service at the wrong price, even if the reservation has been confirmed.

2. Data protection

2.1 Data protection policy

In accordance with the provisions of the applicable data protection regulations, we inform the User that their personal data will be processed by Accommodation in Zaragoza.com through the Website or by the contacts they maintain with us, either by mail electronic, by phone or by any other means, as appropriate, in the following cases:

Likewise, we inform you that in the case of a telephone conversation, it may be recorded and registered by Accommodation in Zaragoza.com to ensure the quality of the service and to manage the corresponding request or contract.

The legal basis for the processing of your personal data, as appropriate in the above cases, is the execution of the corresponding contractual or pre-contractual relationship, the consent given by the interested party or the legitimate interest of Accommodation in Zaragoza.com in offering its clients updates and information on news and offers of the contracted services.

When, in accordance with the above, personal data may be used to send commercial or advertising information, you may object at any time to the receipt of that information.

Your personal data will not be communicated to third public or private entities, unless the said communication is imposed by the applicable regulations or is necessary to meet or fulfill the request for services (for example and by way of example, when we have to provide your data personnel to the establishment or service subject to the reservation to ensure that you enjoy it). Keep in mind that some of those third parties may be located in countries outside the European Economic Area that do not have data protection laws equivalent to those in your country. However, we offer adequate guarantees to ensure that your personal information is protected at all times in accordance with applicable regulations. You can obtain a copy of the appropriate guarantees applicable in each case.

The data that you provide to us will be kept as long as the relationship with Accommodation on Zaragoza.com is maintained, as long as it can be considered as our active client, for having expressed its intention to re-contract with it a provision of services; or during the period of time necessary to comply with the required legal obligations.

The rights of access, rectification, deletion, cancellation, opposition and portability to the processing of your data may be exercised before the File Manager in Manuel Viola Street, num. 2, 50014 of Zaragoza, and in the electronic address, indicating the specific content of the right exercised, and must include the necessary information or documentation to identify it unequivocally. Likewise, when the processing of your data is based on consent, you can withdraw it at any time following the previous formalities. You have the right to seek the protection of the Spanish Agency for Data Protection through its website

.

2.2. IP addresses and cookies

Accommodation in Zaragoza.com informs the User that when accessing the server of

and its associated Portals, you will be assigned an IP number that will register, in addition to your access to the server, the pages you visit. The IP address with this data will be stored in a LOG file that will be processed by Accommodation in Zaragoza.com for the purpose of determining the number of page views as well as for the realization of statistics. Accommodation in Zaragoza does not link IP addresses to identifiable natural persons.

The Portals use "cookies" to facilitate and personalize the User's navigation. A "cookie" is a piece of information that is sent to the User's computer when accessing the Portals. Most browsers allow the User to disable the reception of "cookies".

Accommodation in Zaragoza.com may use cookies for advertising purposes, but does not associate browsing data with natural persons that have not been previously identified.

More information about the use of cookies in:

2.3. Advertising

In order to present to the User the advertising that best suits their interests, and for analysis and marketing purposes, we use the Facebook Website Custom Audiences tool, through which Facebook can assign the visit to our Portals to the User's account and Accommodation in Zaragoza.com. You can use the information obtained to display Facebook ads. It informs the User that it does not receive data about its uses on Facebook as well as it is not aware of the data sent through it. The User will find more information about the purpose and scope of data collection and subsequent processing and use of data by Facebook at facebook.com/ads/website_custom_audiences and https://es-es.facebook.com/ privacy / explanation. If the User wishes to oppose the use of Facebook's Custom Website Audiences, he may do so

.

To be able to show the User certain campaigns in both Google searches, such as Gmail and YouTube, Accommodation in Zaragoza.com, use the Google target groups tool - Google Customer Match - which allows us to propose results of our offer to the User in a more way accurate.

The User may disable the Customer Match option at any time in their Google settings, from the "Disable custom ads" option in "Ad settings" that you can find in

page.

The User may find information about the Google Privacy Policy

.

2.4. Google Tag Manager

Our website uses Google Tag Manager, a solution to manage the tags of the website through a user interface. Tag Manager activates other web analytics and advertising management tags but does not access the data that can be sent to such applications, whether personal or browsing. The User can find information about the Google Tag Manager Privacy Policy

.

3. Security

3.1 Is the payment method really safe?

The Accommodation system in Zaragoza.com has one of the safest technologies in terms of data protection of your credit card, complying with all international standards that legislate the matter.

The SSL system, used by Accommodation in Zaragoza.com, encrypts all data making it indecipherable to anyone else, so that payment through the Internet is now as safe as direct purchase.

3.2. What is a secure server or SSL?

This is the standard Internet security technology, Secure Socket Layer, which applies an encryption system to provide maximum confidentiality of the data transmitted through it. Encryption consists of encoding data in order to prevent illegal entry into a system or interception of data while circulating on the network. So your data will be encrypted at the sending point and decrypted at the destination, so Accommodation in Zaragoza.com will only have access to your data in the Accommodation system in Zaragoza.com For greater security, these data will be stored on a secure server protected by a "firewall" or a secure barrier, in continuous surveillance against any attempted intrusion.

Hosting under secure connection is an important need of any e-commerce site where the visitor will provide sensitive data such as bank accounts or credit cards. The User must know that their data cannot be read by anyone except the authorized receiver, and also that the latter is who they say they are, and it is a real company.

SSL stands for Secure Socket Layer and is a protocol that allows a secure and reliable connection between two computers. Making a mixed use of public and private key encryption, SSL enjoys a very high level of security that makes it impossible to decrypt by other computers outside the connection participants.

Applying SSL to web hosting is the HTTPS protocol, which works similarly to HTTP (traditional hosting) but through a secure client / server connection. The https://www.secure.centraldereservas.com address is an example of a secure site.

HTTPS also incorporates a novel feature, and it is the possibility of installing a Secure Certificate that authenticates the identity of the site that owns it. In this way, when a User visits a secure site, he can click on the secure connection icon of his browser and know the identity of the visited site, with the certainty that there is a Certifying Entity that has verified all the data shown and granted a limited time certificate. Although it is not necessary to have a certificate issued by a certifying entity, it is advisable to really verify the veracity of the security on the portal.

4. Transfer of Rights to Photographs

In case you send any photograph (the "Photography") through the form established for this purpose in any of the Portals, I authorize Accommodation in Zaragoza.com to use, disseminate, reproduce, distribute, communicate publicly and transform the Photography.

For explanatory purposes and merely as an example, this authorization entitles Accommodation in Zaragoza.com to publish the Photography in the Portals and in any other means of communication, electronic or not, of its ownership or of third parties, including blogs and social networks ( such as Facebook, Twitter and Google+), commercial brochures, catalogs and advertisements, as well as to carry out the following actions:

• Modify the Photography in the manner it deems appropriate, including photo retouching, color modification and text insertion or removal of elements from the Photography.

• Only publish parts of the Photographs.

• Do not use or stop using the Photography, according to its discretion and for any reason.

• Publish the photograph, original or transformed, together with other photographs of the same or another producer.

Given the worldwide nature of the electronic media mentioned, this authorization has a worldwide geographical scope.

This authorization is granted for the maximum duration of intellectual property rights as established in the applicable legislation, and will be irrevocable.

The authorization is granted free of charge, so I have no right to demand any remuneration for it. Accommodation in Zaragoza.com may use my name or my user to inform the author of the Photography, at his sole discretion.

Likewise, I declare the following in relation to Photography, agreeing to indemnify and keep Accommodation in Zaragoza.com harmless otherwise:

• I have personally taken the Photography, and I am the holder of the necessary rights to grant this authorization.

• In the event that images of people appear in the Photograph, I declare to have the prior and express consent of said persons, for use by Accommodation in Zaragoza.com in the terms provided herein.

• Photography is real and true and its content is lawful. Its use or publication by Accommodation in Zaragoza.com in accordance with what is established herein, does not infringe any third party rights or any applicable regulations.

• The photo file does not contain any virus or any element that may affect the security or operation of communications networks, computer equipment or terminals.

5. Gift vouchers

The process to redeem a Gift Certificate is as follows:

• The User must enter the web

• The User must select the reservation that interests him once he has clear the destination and dates

• After pressing "book" on the product you have chosen, you will go to the purchase form in which your data and a payment method will be requested.

• In the form of payment, the User must select the "Gift-Check" option, enter the check code and click on "apply discount" to recalculate the amount of the reservation.

• Once you have reviewed the data and the correct amount click on: "Finalize reservation"

If the Gift Voucher has a balance greater than the selected reservation, the difference will continue to have it as the available balance in this Gift Voucher for future reservations.

If the Gift Certificate has a lower balance to the selected reservation, you will have to pay the difference according to the conditions of the reservation.

The Gift Certificate does not usually have an expiration date. However, after 18 months without the check being exchanged, the User must send an e-mail to info@alojamientoenzaragoza.com indicating the code of the check and his desire to renew it. If 1 years pass without the Gift Voucher being exchanged or any communication is made to Accommodation in Zaragoza.com the Gift Voucher will be canceled.

The Gift Certificate can be exchanged for any product offered through our website

except in those cases in which it is clearly indicated that the payment is made directly in the selected apartment.

The Gift Certificate can never be exchanged for its value in money. It is not possible to cancel a Gift Certificate. Reservations made by redeeming a Gift Certificate may be canceled or modified according to the general conditions of sale indicated in the reservation process.

Gift vouchers that are part of special promotions (for example, as a gift when booking a hotel) have their own conditions, and in particular, their own expiration date, which should be consulted for each promotion.

6. Conditions applicable to companies and freelancers

The registration of the User as a company or self-employed and the contracting of the Accommodation products and services in Zaragoza.com by the User implies the express acceptance and full and unreserved adherence to each and every one of these Conditions Applicable to Companies and Autonomous .

The User can check the advantages of registering as a company or freelance at the address

The prices shown on the website are final prices, depending on the search criteria performed (stay, number of people, accommodation regime, etc.), with taxes included, and taking into account the discounts applicable in your company condition or autonomous and, where appropriate, a tourist intermediary. Such discounts will be available within 48 hours after the User has registered as a company or self-employed person. All prices must be paid in euros.

The User will use the Portals only and exclusively in good faith, and for use within the scope of his company or profession. The resale to third parties of the services offered through the Portals is not authorized except to those Users registered as tourist intermediaries that will be governed by the provisions of section 7 below.

The User declares that he has the necessary representation of his company to acquire the services offered through the Portals.

Being a contract between businessmen or professionals, the limitations established for the protection of consumers and users are not applicable.

Accommodation in Zaragoza.com does not guarantee that the services will be uninterrupted, safe, temporary, error-free, accurate, reliable, of a certain quality or reliability, that any error will be corrected, nor its correctness or morality.

The User acknowledges and accepts that it is his sole responsibility to check the functionalities of the services prior to his hiring as well as his suitability to meet his needs.

EXCEPT IN CASES OF PAINFUL ACTION, Accommodation in Zaragoza.com WILL NOT BE LIABLE FOR ANY DAMAGE OR INJURY OF ANY NATURE THAT IS GENERATED TO THE USER IN RELATION TO THE SERVICES OR THE PORTALS.

It is the responsibility of the User to maintain the confidentiality of their passwords, as well as to ensure the veracity of the personal data provided, as well as the rest of the information related to their company that has been provided to us.

The email address where you can contact Accommodation in Zaragoza.com is info@alojamientoenzaragoza.com You can also contact us at +34 629 450 54 from Monday to Friday, from 9 am to 7 pm.

The parties, expressly waiving their own jurisdiction, submit for the resolution of any litigation that may be derived from it to the Courts and Tribunals of Zaragoza (Spain).

7. Conditions applicable to tourism intermediaries

This section is applicable to all Users who are considered a tourist intermediary (including without limitation travel agencies) that must be identified as such in the registration process and that corresponds to Users who acquire hotel beds in the Portals for resale to clients of tourist intermediaries.

The rest of the general conditions, and in particular section 6 above, will apply to tourist intermediaries in everything that is not expressly modified by this section 7.

The tourism intermediaries state and guarantee Accommodation in Zaragoza.com that they are the holders of the authorizations that according to the regulations that are applicable to them are necessary for the development of their activity and that comply with all the laws and requirements and obligations that result from application to the activity they develop. Alojameinto in Zaragoza.com may at its discretion and at any time request the accreditation of these requirements to any user registered as a tourist intermediary as a condition to proceed with the registration or to maintain it.

The tourist intermediary will acquire the places to Accommodation in Zaragoza.com at the price that it establishes at all times in the Portals and in the conditions established therein, with the discounts that, where appropriate, could be applicable. The tourist intermediary will be free to set the resale price and other conditions to its customers as long as it complies with the applicable regulations. The tourist intermediary will be solely responsible to its clients in relation to the sale of hotel beds acquired by him to Accommodation in Zaragoza.com, committing to keep Accommodation in Zaragozac.om harmless from any claim that any of its clients could make against accommodation in Zaragoza.com in relation to a sale made by the tourist intermediary.

Information related to the online dispute resolution of Art. 14, para. ODR 1 (Online dispute resolution regulation):

The European Commission offers consumers the opportunity to resolve disputes online in accordance with Art. 14, para. 1 of the ODR on one of its platforms. The platform ( http://ec.europa.eu/consumers/odr ) serves as a website where consumers can try to reach agreements without going to trial related to disputes that arise in purchases and contracts for online services.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.